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“With millions of people needing to be vaccinated, we cannot have a manual, paper process to track who received a vaccine and who experienced side effects. And the system should have the ability to nudge the person a few times leading up to the second administration of the vaccine, and conversely should turn alerts off once it’s been confirmed the second dose has been given, he says. Patel notes that it will be working with Conversa on personalized virtual messaging that provides information to the recipient for when he or she needs to get the second shot.

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A QR code is given at the end of the registration process, which gets presented to the provider on the day of the appointment. From there, the recipient of the vaccine will enter his or her demographic and contact information, and then schedule an appointment. Patel, who got his first dose of the vaccine in late December, explains that the health system will receive a notification through VAMS when a given person has been deemed eligible for the vaccine. Indeed, Prisma Health is playing a key role of vaccine distributor, using the Vaccine Administration Management System (VAMS) set up by the CDC. “So for Prisma Health, we have to send out messaging that there is a vaccine, it is safe, and here's how it's being distributed,” says Patel. What’s more, there are some side effect differences between the two vaccines, he points out. On the vaccination front specifically, Patel stresses that education “will be extremely important as there are different vaccines that have dissimilar protocols,” explaining that the Pfizer vaccine averages about 28 days before immunity is reached, with Moderna’s averaging 40-plus days before immunity. In partnership with Conversa, Prisma Health officials have been aiming to accomplish this level of automation for the 1.2 million patients the enterprise serves each year. Put altogether, having digitized and personalized processes to meet these needs can save health systems a lot of time and resources, says Nick Patel, M.D., chief digital officer at Prisma Health. Health systems additionally want to monitor such potential side effects, both to ensure patients get needed follow-up care and to report any side effects to the CDC.

They also need an easy way to set up vaccine appointments and get reminders to follow through on their visits. Patients want to know when they will be eligible to receive vaccines and what their experience will be like, including potential side effects.

This effort begins with simply educating patients on the safety and efficacy of the vaccines.

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To get out in front of these issues and proactively connect with patients, Prisma Health, the largest system in South Carolina, serving 1.2 million patients annually across 18 hospitals, has been working with virtual care and communications provider Conversa Health on a program to tackle the challenge of communicating with patients about vaccines-specifically, what they need to know, when they can schedule their appointments for the two doses, and how to ensure they come in for both visits. The importance of these strategies will only ramp up as COVID-19 vaccines continue to be rolled out to the general population. Another example of quick innovation has been providers finding new ways to engage with, communicate and educate their patients during a global health crisis.

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This transformation was on full display during health systems’ rapid transition to telehealth when most non-essential in-person visits were halted. In this unprecedented healthcare era brought on by the COVID-19 pandemic, one possible silver lining is that the industry has shown the potential to innovate fast when needed.